Use the journal before the spiral.
A guided question gives both people a place to write before tone, timing, and interruption take over.
Do not use the reveal as evidence.
The reveal is for understanding. If you read it like a courtroom transcript, the product will not do its job.
End with one next care step.
After reading, choose one small next step: thank them for one sentence, start another question, or pause until both people can talk kindly.